Delivery & Shipping

Good news ! We deliver throughout the European Union! Delivery costs will be calculated at checkout.


HOW LONG WILL IT TAKE FOR DELIVERY?

Once your payment has been made, your order will be shipped between 24 and 48 hours later.
The choice of carrier is made based on the options chosen when ordering & the weight of the carrier

  • Delivery to a relay point in France is free for all orders over €79
  • Otherwise, it starts at €3.90. It takes between 3-5 working days for all cities in France.
  • Standard International delivery is €20.00. It takes between 7-9 working days for all other countries in the world => Please contact us for international shipping

Please note that these deadlines are provided as an indication and that we have no control over customs deadlines. Al Niya accepts no responsibility for potential delays once the package has been shipped. For any questions or requests, please contact the carrier with your tracking number and/or contact us by email at the following address: contact@al-niya.fr


WHERE IS MY ORDER ?

Once your order has been sent, you will receive an email containing your tracking number and a link so you can track the receipt of your package.
You can track your package using your tracking number.

Once your package appears as "Delivered" by La Poste, Ups, Mondial Relay or other carrier, the responsibility falls to you as the recipient. If you encounter a problem, please contact your carrier to open an investigation. Please do not hesitate to contact us if you require assistance.

LAST CLAIM:

The carriers undertake to provide a response to your complaints according to the following methods:

  • within 21 calendar days for national shipments in mainland France;
  • within 40 calendar days for shipments to and from the French Overseas Territories and to certain European countries;
  • within 90 calendar days for shipments to the rest of the world and COM.


For any additional questions, please contact us at contact@al-niya.fr