Rate :
The prices appearing on this site are indicated in Euro (€), all taxes included and do not include shipping costs invoiced additionally and indicated before validation of the order. Prices are given for information only and are subject to change without notice. To find out the shipping costs, simply simulate an order on the website www.al-niya.fr. The prices indicated in the order confirmation are the final prices, expressed all taxes included and including shipping costs. The products remain the property of Al Niya until paid in full.
Orders :
Orders can be placed via the website www.al-niya.fr, by telephone, or by email.
Any order constitutes acceptance of the prices and description of the products available for sale.
The manager of Al Niya undertakes to honor orders received on the website www.al-niya.fr only within the limits of available product stocks. If the product is not available, Al Niya undertakes to inform the customer as quickly as possible by email or by telephone. If the product is unavailable, the customer can cancel their purchase at any time by informing us in advance by email or telephone. The customer will then have the choice of requesting a refund of the sums paid or an exchange of the product.
The sale will only be concluded upon order confirmation.
Al Niya reserves the right to refuse any order from a customer with whom there is a dispute.
Payment :
Payments can be made by credit card (secure payment), by Paypal for any order on the site or by check, transfer or cash for any order placed by telephone or email. For customers wishing to be delivered in Paris and the surrounding area, payment in cash or by check is possible.
Al Niya reserves the right to suspend any order in the event of refusal of authorization for payment by credit card by an accredited organization or in the event of non-payment.
The price invoiced to the customer is the price indicated on the order confirmation sent by Al Niya.
Warranty and after-sales service:
All items on this site come with a one-year warranty. Return costs are the responsibility of the customer. Any return requires prior agreement from us. Any return without our agreement will be refused.
Electronic items have a 2 year warranty.
In all cases, the items must be returned in their original packaging with any accessories and instructions for use.
Any material used, soiled or transformed will not be taken back or refunded.
We are at your disposal by email contact@al-niya.fr for any further information.
Products:
The photos and descriptions of the products on this site are given for information purposes only and we cannot be held liable in the event of an error or change in the characteristics or content of said products by our suppliers.
We assume no responsibility for printing errors.
Photographs illustrating the products do not fall within the contractual scope.
Intellectual properties:
Unless otherwise stated, all texts, comments, illustrations and images reproduced on www.al-niya.fr are reserved under copyright as well as intellectual property and for the entire world. As such and in accordance with the provisions of the Intellectual Property Code, only use for private use is authorized. Any total or partial reproduction of the site www.al-niya.fr is strictly prohibited.
Disputes:
This contract is subject to French law. The competent court will be that of the place of domicile of the defendant, or, at the choice of the plaintiff, of the place of actual delivery of the product. Al Niya cannot be held responsible for damages of any nature, whether material, immaterial or bodily, which could result from malfunction or misuse of the products sold. The same applies to any modifications to products resulting from manufacturers.
In the event of a dispute, the customer will contact the company as a priority to obtain an amicable solution.
Customer service :
- Closed: During weekends / 3 days during EID / Public holidays
- Open: Monday-Friday 12 p.m.-3 p.m.
Claim duration (carrier):
The carriers undertake to provide a response to your complaints according to the following methods:
- within 21 calendar days for national shipments in mainland France;
- within 40 calendar days for shipments to and from the French Overseas Territories and to certain European countries;
- within 90 calendar days for shipments to the rest of the world and COM.
Legal information :
In accordance with the “Informatique et Libertés” law, the processing of personal information relating to customers has been declared to the Commission Nationale de l’Informatique et des Libertés (CNIL). The customer has (article 34 of the law of January 6, 1978) a right of access, modification, rectification and deletion of data concerning him, which he can exercise with Al Niya.